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Frequently Asked Questions
Many of our policies and answers to FAQ's are listed below (list not exhaustive). If you are unable to find the information you need, contact us. Please note that our venue’s policies are subject to change with or without notice at the sole discretion of the venue.
Get tickets via The Regency Live's event page. All tickets are sold through OpenDate ticketing platform and delivered via email. They will be scanned for entry into the venue whether you have them on your phone, or print them out at home! If you would like assistance in purchasing tickets online, please call us at (417) 212- 5757.
Hard tickets are frequently available at several brick and mortar locations in town. Email shows@TheRegencyLive.com with the show you're interested in and we'll let you know which locations have hard tickets.
WE DO NOT SELL OR HONOR TICKETS FROM STUBHUB, SEATGEEK, VIVID SEATS, GAMETIME or any other third-party seller.
We recommend that you check your email immediately after purchasing tickets to confirm receipt. If you don't see the email right away, check your spam/junk folder. If you can't find the email, or lose it, email shows@theregencylive.com with the name of the show and the first and last name used to purchase the tickets and we'll resend your ticket(s).
All ticket sales are final. Refunds are only provided if the headlining act cancels the show or if the show is postponed. When a show is canceled, refunds are processed through the venue and notice is given to customers via the email address they used to purchase tickets. All refunds are given in the same manner as the tickets were originally purchased.
If you'd like to transfer your tickets to someone else, you may do so. However, they'll need to provide a photo of the person's ID who purchased the tickets, when they check-in to have the tickets scanned.
If a show is postponed, the ticket is automatically transferred to the new date. If you are unable to attend on the new date you may request a refund at shows@theregencylive.com.
Yes. There's a ticket platform fee, venue fee, credit card fee and taxes.
If you'd like to avoid the nominal ticketing fee you can wait and purchase tickets at the door. However, we do not guarantee availability on the day-of. If a show sells-out prior to doors opening, there will be no tickets available. It's a risk. That's why we recommend getting your tickets online.
You can also avoid the credit card fee by paying cash at the door.
The Regency Live strongly encourages you to only purchase tickets from our official website or the headliner's official website.
Ticket purchases from any other third party (StubHub, SeatGeek, Vivid Seats, Gametime, etc.) are not guaranteed to be authentic and subsequently do not guarantee entry. When purchasing outside of official sources, you risk receiving counterfeit/duplicate tickets. The Regency Live only sells tickets through OpenDate. We do not have relationships with any other ticket vendor so if problems arise, we will not be able to assist or verify your information. This means you may forfeit money spent and still not gain entry to the event. Please consult our events page to purchase tickets to our shows. If you have questions/concerns please contact us for guidance – we are happy to help!
The Regency Live is a multi-level venue that offers standing, row, cabaret and lounge seating options, or a combination thereof. On occasion, final configuration may not be determined until the week of the show and is subject to change with or without notice. Please refer to the specific show details on the ticketing page or contact us for more information.
Yes! However, seating arrangements vary by show.
- General Admission: There are a limited number of cocktail tables and bar stools available free of charge, and on a first come, first served basis. So get here early to find your perfect seat!
- Guaranteed Seating: Some shows offer "add-ons" for guaranteed seating in a specific area, on the ticket purchasing page. The exact seat placement is not guaranteed, but we only sell as many tickets as we have seats for, so you WILL get a seat. Which one depends on how early you arrive because seat selection is first come, first choice. So get here early to find your perfect seat! You'll receive a colored wristband when you check-in. Our security and floor hosts constantly monitor seats to make sure only guests with the correct color wristband are occupying the seats. You welcome to use all the GA areas at any time.
- Reserved Table: Some shows offer "add-ons" for a reserved table with four (4) seats, on the ticket purchasing page. You'll receive a colored wristband when you check-in. Your table will have a reserved sign with your name on it. Our security and floor hosts constantly monitor tables and seats to make sure only guests with the correct color wristband are occupying the seats. You're welcome to enjoy the entire GA space in addition to having your own, reserved table for the entire show.
To determine the seating arrangement for a specific show of interest please visit the event’s ticket page or contact us.
The earlier the better. The Regency Live is designed so most seats have an amazing view of the stage. However, some seats have a partial view of the stage. Seating arrangements vary on a show-by-show basis. For large shows, it’s not uncommon for lines to form early in the day. Other times, you could arrive when the doors open and still find a preferred spot. Since finding a “good place” is based on personal preference, we recommend that you arrive as early as you’re comfortable waiting in line.
The balcony is open for most shows. For some events it is open to GA, but for most it is an "add-on" that can be reserved when purchasing your ticket.
The mezzanine is opened for shows that will be at or near, full occupancy; for private party reservation; or when we offer VIP Experience and Bottle Service packages. For some shows the mezzanine is open to GA, but for most it is an "add-on" that can be reserved when purchasing your ticket.
It is possible for a ticket to launch with both of these areas closed, then become available closer to the show or day-of show.
The Regency Live is committed to providing an accessible experience for all attendees. We are wheelchair accessible. If you'd like to make a specific request, email shows@theregencylive.com at least 14 days prior to the show you're attending so we have time to respond and work on accommodating your request.
Music is our passion, but safety is our priority! We strive to make every show a safe and pleasurable experience. The Regency Live is constructed of fire-rated materials that meet or exceed all modern fire and assembly codes. You are always within 30 feet of an exit. All exits are clearly marked and located at every corner of the building on both levels. In the unlikely event an incident occurs, stay calm, follow staff directions and proceed to the NEAREST fire exit rather than retracing your steps to the main entrance.
Yes. The Regency Live reserves the right to search anyone who enters the premises, along with their belongings. The Regency Live reserves the right to determine, on a case-by-case basis, which items are not permitted on premises.
The following items are strictly prohibited inside The Regency Live (list is not exhaustive). Items are subject to change at the sole discretion of management or per artist request. Prohibited items will not be held.
- Large bags, oversized purses, backpacks, boxes, and containers of any kind
- Weapons of any kind (Including Concealed)
- Knives, tools and multi-tools
- Aerosol/spray containers of any kind (pepper spray, mace, etc.)
- Illegal substances of any kind
- Medication outside the original containers (must bring matching photo ID for prescriptions, Please bring amount needed for allotted time period only)
- Outside food and beverages
- Beverage containers (camelbacks, bottles, cans, cups, travel mugs, flasks, etc.)
- Professional cameras, audio & video recording equipment (unless preapproved by management)
- Selfie sticks, tablets and laptops/Computers
- Drones and GoPros
- Totems, signs, flags, posters and blankets
- Sharpies, markers, paints, silly string, etc.
- Stickers and flyers
- Toys, stuffed animals, musical instruments, noise makers and props
- Hula hoops, rings, swirling balls and other swinging/tossing items
- Liquid glow sticks/items, laser pointers, flashlights, headlamps and other light sources
- Helmets
- Umbrellas
- Personal seating (chairs, stools, strollers, etc.)
While not strictly prohibited, The Regency Live does not encourage that you participate in any form of moshing, crowd surfing or stage diving.
There's lots of free and paid public parking options available in downtown Springfield. For specific locations on public parking, please visit ItsAllDowntown and scroll to the bottom to "Parking Lots and Garages". There is a paid lot directly behind The Regency Live called The Holland Building Parking Lot on the corner of Olive and Robberson. It's only $5.
Early entry is only available with VIP meet-n-greet packages, and when other ticket add-ons include such perks. Please refer to the specific show details on the show ticketing page. In all other cases, patrons will be allowed entry into the venue when doors open for the show.
If you leave after your ticket has been scanned, there is no re-entry into the venue. Our security staff reserves the right to allow re-entry for patrons on a case-by-case basis.
Most shows are all ages. However, for the limited number of shows that are 18+, patrons must have a valid form of identification that shows date of birth or be accompanied by an adult that can vouch for their age. We will deny entry to anyone presenting fraudulent identification. No refunds.
Children five years old do not need a ticket, unless otherwise noted on the ticketing page. (please bring appropriate headphones for littles)
Ages 15 and under must be accompanied by an adult (18+). For minors ages 15-17, an adult companion is not required, but is strongly recommended.
- Acceptable Forms Of Identification:
- Valid Photo United States Issued ID
- Valid Photo Passport
- Original Birth Certificate (must have raised seal) along with another Current Photo ID
- Unacceptable Forms Of Identification (List Not Exhaustive):
- School ID
- Firearm/Conceal & Carry ID
- Photocopy
- Digital
- Temporary Driving Permits which do not contain a photo or the State’s raised seal
- Other (Venue’s sole discretion)
Patrons must be 21+ to purchase and partake of alcoholic beverages. A valid form of identification will be required at the ID counter to get a wristband that indicates you're of legal drinking age. That wristband is required in order for a bartender to serve you. Underage drinking at The Regency Live is strictly prohibited and will result in removal from the venue without a refund. Additionally, The Regency Live has the right to deny entry to anyone presenting fraudulent identification, without a refund.
In accordance with The Springfield Smokefree Air Act of 2011, a city ordinance, smoking is prohibited indoors. This includes electronic/vapor smoking devices. But don't worry! We provide a great smoking on the patio.
Cameras, other than phones, are prohibited as are audio and video recording. Specific event policies may differ per artist and media policies may change with or without notice at the sole discretion of the artist and/or venue. Email shows@theregencylive.com with questions pertaining to a specific show.
Yes, in the fall and winter months we have an unattended coat room available.
Yes! The closest accommodations are the Hotel Vandivort and its sister property, Vantage, located just two blocks from The Regency Live. Also nearby are Tru by Hilton and The Moxy by Marriott, both just 7 blocks away.
Yes. We offer pizza by the slice, popcorn, chips, pretzels, nuts, candy and other snack items.
We accept cash, credit and debit cards and tap-to-pay. Bands usually accept electronic forms of payment for merchandise, but not always cash.
Yes, we do! All lost and found items are held for 14 days after the show. You can retrieve them with a matching description and/or valid photo identification. Please contact us during regular business hours: Tuesday through Saturday, 10am to 6pm, to inquire about the item.
Our in-house booking division is Midwest Live. Email both gary@midwestlive.music or johan@midwestlive.music with the following information about your band: contact name, artists name, links to Spotify and/or SoundCloud, social media links, locations you've played in our market.
We receive a high volume of artists' submissions. We'll review your submission and listen to your music, and do our best to get back to you. Once you email us, you are in our system, and if there's a fit we’ll reach out.
Yes, depending on the date. Please provide the following information to shows@theregencylive.com:
- Event date
- Start time
- End time
- Will vendors need access to the venue
- What the event is for
- Average age of attendee
The Regency Live will consider donating tickets to fundraisers, auctions and raffles for charities, benefits and other worthy causes. We'll also consider making the venue available for non-profit fund raisers and charity events. Please send the pertinent details to shows@theregencylive.com.
THE REGENCY LIVE
307 PARK CENTRAL EAST, SPRINGFIELD, MO 65806
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